Shipping policy

.page-width--narrow.rte { font-family: inherit; color: inherit; line-height: 1.8; } .page-width--narrow.rte h1, .page-width--narrow.rte h2, .page-width--narrow.rte h3, .page-width--narrow.rte h4 { font-family: inherit; font-style: normal; line-height: 1.4; color: inherit; } .page-width--narrow.rte h1 { font-size: 30px; font-weight: 600; margin-top: 0; margin-bottom: 24px; } .page-width--narrow.rte h2 { font-size: 22px; font-weight: 600; margin-top: 32px; margin-bottom: 14px; } .page-width--narrow.rte h3 { font-size: 18px; font-weight: 600; margin-top: 24px; margin-bottom: 10px; } .page-width--narrow.rte h4 { font-size: 16px; font-weight: 600; margin-top: 18px; margin-bottom: 8px; } .page-width--narrow.rte p { margin-bottom: 16px; } .page-width--narrow.rte ul { margin: 12px 0 18px 20px; padding: 0; } .page-width--narrow.rte li { margin-bottom: 8px; } .page-width--narrow.rte table { width: 100%; border-collapse: collapse; margin: 18px 0 28px; font-size: 15px; } .page-width--narrow.rte th, .page-width--narrow.rte td { border: 1px solid #e5e5e5; padding: 12px 14px; text-align: left; vertical-align: top; } .page-width--narrow.rte th { font-weight: 600; background-color: #f8f8f8; } .page-width--narrow.rte em { color: #666; } @media screen and (max-width: 749px) { .page-width--narrow.rte h1 { font-size: 26px; } .page-width--narrow.rte h2 { font-size: 20px; } .page-width--narrow.rte h3 { font-size: 17px; } .page-width--narrow.rte h4 { font-size: 15px; } .page-width--narrow.rte th, .page-width--narrow.rte td { padding: 10px 12px; font-size: 14px; } }

At Lahela Jewelry, all of our jewelry is made to order and handcrafted specifically for each customer.

1. Processing Time

1.1 Made-to-Order Items

Each piece is individually crafted after an order is placed.

  • Estimated Production Time: Most orders take 3–5 weeks after full payment is received.

Production time may vary depending on the design complexity, gemstone availability, and specific requirements of each piece. Please refer to the estimated production time listed on the individual product page for the most accurate timeline.

2. Shipping Coverage

We offer FREE Standard Shipping to the following eligible countries and regions:

Free standard shipping applies only to the destinations listed below.

2.1 North America

United States, Canada, Mexico, Bermuda, Costa Rica

2.2 Europe

United Kingdom, Germany, Netherlands, Ireland, Sweden, Austria, Poland, Spain, Italy, Belgium, Denmark, Finland, Hungary, Latvia, Romania, Portugal, Croatia, Lithuania, Estonia, Luxembourg, Malta, Cyprus, Switzerland, France, Ukraine, Slovenia, Greece, Slovakia

2.3 Asia

Japan, United Arab Emirates, Malaysia, Philippines, Thailand, Indonesia, Singapore, Taiwan, Hong Kong

2.4 Oceania

Australia, New Zealand

2.5 Africa

South Africa

3. Shipping Methods & Delivery Time

Total Delivery Time = Processing Time + Shipping Time

3.1 United States

Shipping Method Delivery Time Cost Carrier
Standard Shipping 5-7 business days Free USPS
Priority Shipping 3–5 business days $100 FedEx/USPS

3.2 International (Eligible Countries)

Shipping Method Delivery Time Cost Carrier
Standard Shipping 10–20 business days Free USPS & Local Carriers
Priority Shipping 7–15 business days $250~300 FedEx & DHL

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking details.

For assistance, please contact us at service@lahelajewelry.com and include your order number.

6. Important Notes

Delivery times may be affected by factors beyond our control, including:

  • Public holidays

  • Customs clearance

  • Severe weather

  • Carrier delays or disruptions

Please ensure that your shipping address and phone number are accurate and complete when placing your order.

Lahela Jewelry is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer. Such orders may not be eligible for compensation or free reshipment.

7. Customs & Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

8. Shipping Disruptions & Lost Packages

In rare cases, shipments may be affected by circumstances beyond our control, such as:

  • Natural disasters

  • Extreme weather

  • Customs delays

  • Carrier disruptions or strikes

If your package is confirmed lost after investigation, we will offer the following options:

8.1 Remake Option

We will remake your item at no additional cost and ship it to you free of charge.

8.2 Full Refund Option

If you prefer not to receive a replacement, we will issue a full refund of your order, including the original shipping fee, where applicable.

We will also assist you with filing a carrier claim if needed.

9. Need Help?

For questions about your order or shipping, please contact us at:

service@lahelajewelry.com

Please include your order number so we can assist you more efficiently.