Shipping Method
Shipping Policy
At Lahela Jewelry, we offer both made-to-order pieces and ready-to-ship items to meet different needs.
1. Processing Time
1.1 Made-to-Order Items
Each piece is handcrafted specifically for you.
- Production Time: 21–35 business days
1.2 Ready-to-Ship Items
These items are already completed and ready for dispatch.
- Processing Time: 3–5 business days
2. Shipping Coverage
We offer FREE Standard Shipping to the following eligible countries and regions:
Free standard shipping applies only to the destinations listed below.
2.1 North America
United States, Canada, Mexico, Bermuda, Costa Rica
2.2 Europe
United Kingdom, Germany, Netherlands, Ireland, Sweden, Austria, Poland, Spain, Italy, Belgium, Denmark, Finland, Hungary, Latvia, Romania, Portugal, Croatia, Lithuania, Estonia, Luxembourg, Malta, Cyprus, Switzerland, France, Ukraine, Slovenia, Greece, Slovakia
2.3 Asia
Japan, United Arab Emirates, Malaysia, Philippines, Thailand, Indonesia, Israel, Singapore, Taiwan, Hong Kong
2.4 Oceania
Australia, New Zealand
2.5 Africa
South Africa
3. Shipping Methods & Delivery Time
Total Delivery Time = Processing Time + Shipping Time
3.1 United States
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 7–12 business days | Free | USPS |
| Express Shipping | 5–10 business days | $100 | FedEx |
| 2-Day Delivery | Available after processing | $100 | FedEx |
3.2 International (Eligible Countries)
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10–20 business days | Free | USPS & Local Carriers |
| Express Shipping | 7–15 business days | $300 | FedEx & DHL |
4. Order Priority
If your order contains both ready-to-ship and made-to-order items, it will be shipped once all items are completed.
If you would like items shipped separately, please contact us in advance. Additional shipping fees may apply.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with your tracking details.
For assistance, please contact:
service@lahelajewelry.com
(Please include your order number)
6. Important Notes
Delivery times may vary due to:
- Public holidays
- Customs clearance
- Weather conditions
- Carrier delays
Please ensure your shipping address and phone number are entered correctly.
Orders with incorrect or incomplete shipping information may not be eligible for compensation if delivery fails.
7. Customs & Duties
International orders may be subject to customs duties or import taxes.
These charges are determined by your local customs authority and are the responsibility of the customer.
8. Force Majeure & Shipping Liability
In rare cases, shipping disruptions may occur due to events beyond our control, including:
- Natural disasters
- Extreme weather
- Customs delays
- Carrier disruptions or strikes
8.1 Resolution Options
8.1.1 Remake Option
We will remake the item at no additional cost. Customers will only need to cover the new shipping fee.
8.1.2 Partial Refund Option
If you prefer not to proceed with a remake, we can offer:
- 70% refund of the product price
- Shipping fees are non-refundable
We will also assist you in filing a carrier claim if needed.
9. Need Help?
If you have any questions regarding your order or shipping options, feel free to contact us anytime:
service@lahelajewelry.com