Return & Exchange

1. Return Window

You may request a return within 30 days of receiving your package.
A refund will be issued minus shipping fees, rush order fees, and applicable restocking fees.

Returned items must be unused, unworn, and undamaged.

Please contact us before sending any item back: service@lahelajewelry.com

The Restocking Fees

Orders can be canceled for free within 48 hours after purchase.
If canceled beyond 48 hours, a fee will be charged depending on production progress (30% of your order if the ring is already finished).

This fee covers:

  • Tax and administrative fees

  • Shipping and packaging costs

  • Lost materials

It does not cover labor — we do not earn anything from this.

Refund is not guaranteed if you do not contact us before the item is shipped.
A photo of the received item is required for return approval.

Returned products must not show marks, scratches, wear, or any damage.

Excluded from returns:

  • Custom orders

  • Engraved items

  • Full eternity rings

  • Items broken or damaged after receipt

Refunds are processed 1–3 days after our after-sales team receives the return package.

Customers are responsible for their own return shipping costs.
Shipping fees are non-refundable.

A. Returns Due to Lahela Jewelry (Our Responsibility)

If the return is caused by our mistake, we cover all return shipping and no restocking fee applies.

This includes:

  • Wrong item received

  • Wrong size delivered (different from the order)

  • Manufacturing defect

  • Incorrect metal, gemstone, or engraving

  • Damaged on arrival

How it works:

  1. Contact us with your order number and photos.

  2. We provide a prepaid return label.

  3. You may choose a full refund or a replacement.

B. Returns Due to Customer Reasons

If the return is based on personal preference, you are responsible for the return shipping cost and restocking fee.

Examples include:

  • Ordered the wrong size

  • Changed your mind

  • Style or stone not as expected

  • No longer needed

3. Non-Returnable Items

  • Custom-made orders

  • Engraved jewelry

  • Full eternity bands

  • Items showing wear, scratches, or damage

  • Items broken after receipt

  • Returns sent back without prior contact

4. Refund Processing

  • Refunds are issued 1–3 business days after we receive the return package.

  • Refunds are sent to the original payment method.

  • Shipping fees are non-refundable.

5. Warranty (90 Days)

We offer:

  • Free resizing (within 1 size up or down)

  • Correction of manufacturing defects

Not covered:

  • Normal wear and tear

  • Worn prongs or gemstone loss due to wear

  • Damage from chemicals, pools/hot tubs, or bathing

  • Lost or stolen items

  • Damage caused by lack of maintenance

Rings go through daily pressure — routine maintenance is part of fine jewelry care.

6. Return Requirements Checklist

To qualify for a return:

  • Item must be unused, unworn, and in perfect condition

  • No scratches, dents, or signs of wear

  • All original packaging included

  • You must contact us first to receive return instructions

FAQ

Q1: How do I start a return?
Email us at service@lahelajewelry.com with your order number and photos.

Q2: Do I need the original packaging?
Yes, it helps protect the item during return shipping.

Q3: Can I exchange instead of refund?
Yes. Exchanges follow the same approval process as returns.

Q4: How long until I get my refund?
Refunds are issued 1–3 business days after we receive your return.

Q5: Why is there a restocking fee?
Each ring is handcrafted to order. Cancellations or returns require remaking or discarding materials, so the fee covers these losses.